Member guidance
Frequently asked questions
Clear answers for account access, membership, transfers, cards, verification, and security.
How do I become a member?+
Choose Open Account, complete the registration form, verify your email, and submit the requested identity information. You can follow the status from your account.
Why is identity verification required?+
Identity verification helps protect members, reduce fraud, and support applicable account-opening requirements. Submit clear, current documents that match your registration details.
How do I reset my password?+
Select Forgot password on the sign-in page. A time-limited reset link will be sent to the registered email address when email delivery is configured.
How do transfers work?+
Available transfer options appear in your dashboard. Review recipient information, applicable requirements, amount, and confirmation details carefully before submitting.
Can I apply for a virtual card?+
Eligible verified members can submit a card application from the Cards page. Applications remain pending until reviewed and approved.
How are my sessions protected?+
User sessions automatically expire after 30 minutes of inactivity and administrator sessions after 15 minutes. A warning appears one minute before logout.
How can I contact member care?+
Use secure customer support inside your dashboard or email support@nftcun.com. Never send passwords, PINs, CVVs, or complete card numbers.
Still need assistance?
Member care can help with questions not answered here.